Refund Policy
Digital products are delivered instantly
Every product in the Dodo Storyland shop is a digital download (like a printable coloring pack) delivered to you right after checkout, through Payhip. Because there's no physical item to return and the file is available immediately, we're generally not able to offer refunds simply because you changed your mind.
When we will help
We want you to be happy with what you bought. Please contact us if:
You were charged but never received a working download link.
You were accidentally charged twice for the same product.
The file itself is damaged, corrupted, or doesn't match what was described on its product page.How to request help
Email us at [email protected] with your order details (the email address you used at checkout and, if you have it, your Payhip receipt) and a short description of the issue. We'll get back to you and make it right — usually with a corrected download, and a refund where that's the fairer outcome.
Payhip's own policies
Checkout and payment are processed by Payhip, not by Dodo Storyland directly. Payhip's own buyer policies may also apply to your purchase — see payhip.com for details.